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Shipping policy

Standard Delivery

  • Bonbon Fusion dispatches orders of non-custom products (Adventure Hunt, Date Night, etc.) within 1-2 business days of receiving the order. 

  • Bonbon Fusion dispatches orders of custom products upon completion of manufacturing. See the product listing for the most up-to-date manufacturing lead-times.
  • Delivery is available on all orders. Rates vary depending on location and order size. 

  • We deliver by Australia Post and can deliver to P.O. Boxes and Parcel Collect. Please allow 3-10 working days delivery (domestic) and 4-20 working days (international).

  • We cannot be held responsible for delays in delivery or damage during transit.

  • A dispatch confirmation email will be sent once your order has been completed and it will be shipped within 24 hours from the distribution centre.

  • If there are delays due to stock reasons Bonbon Fusion will notify you and you will have the option of changing, refund or cancelling your order.

  • We do not accept Cash on Delivery. Postage of product(s) will happen once payment is cleared.

  • Shipping costs are non-refundable.

International Postage currently not available.

Taxes & Duties

All prices on Bonbon Fusion are in Australian dollars. 

For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country and is the sole responsibility of the receiver.

Please contact your local customs office for further information.

Australia Post Delivery Terms and Conditions

If no-one is home at the time of attempted delivery, Australia Post will take the parcel to the nearest Post Office or Delivery Centre for collection.

If the parcel is not collected within the Australia Post timeframe and therefore returned to sender (RTS), Bonbon Fusion will contact the customer with options for re-shipment.

Any suggested delivery timeframes assume there are no delays with Australia Post outside of Bonbon Fusion's control.

Order Cancellation Requests

If a cancellation request is received by our office and can be accommodated by the team (i.e. the order has not already been picked, packed or dispatched), we can offer a refund back to the payment method.

Security & Dispatch Delays

We take a firm stance against fraud. If a transaction is flagged in our system, we reserve the right to conduct any and all security checks to ensure that the owner of the card or account authorises the transaction. If the requested security check is not complied with, we reserve the right to dishonour, cancel, refund and report the transaction information with the relevant Fraud Prevention and Banking Authorities. The decision to do so is at our sole discretion.

If your order has been flagged for a security check, dispatch will be delayed until the requested information can be provided by the card or account holder and the delivery timeframe is subject to the dispatch date.

Delivery Delays

Once your order has left our warehouse, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on location.

During peak sale times and public holiday periods, delivery delays are to be expected. It is the responsibility of the customer to ensure that they are aware of potential delays per this shipping policy.

By placing their order, the customer also agrees to this shipping policy and understands that Bonbon Fusion are not liable for delays outside of our control and cannot guarantee delivery timeframes, regardless of the estimates provided herewith.

Loss, Damage & Delivery Disputes

If your tracking does not show as delivered within the recommended time frame, please contact us on info@bonbonfusion.com and we will launch an enquiry on your behalf with the Shipping Carrier.

If your parcel is damaged in transit, please contact us as a priority at info@bonbonfusion.com and we will provide instructions on how to proceed with a resolution.

In the case where Authority to Leave (no signature on delivery) is selected and delivery shows as successful, Bonbon Fusion and the Shipping Carrier are removed of all responsibility, as the receiver has opted for a non-secure delivery method.

In the case where Signature on Delivery is selected and the delivery shows as successful but the receiver is disputing the delivery, it is the receiver’s responsibility to contact the Shipping Carrier and raise the dispute. If required, Bonbon Fusion can assist the receiver with this process and provide any supporting documentation.

Return To Sender & Refused Customs/Import Fees

It is the sole responsibility of the customer to enter their full and correct address (including Business Name if applicable), ensure that they are available to be contacted for delivery to be arranged (if applicable), as well as collecting their parcel from the collection point (if applicable). Bonbon Fusion is not liable for any information entered incorrectly in the checkout, which is a secure environment.

For Australian customers, if the parcel cannot be delivered due to the customer's error or is not collected within the Australia Post timeframe and therefore returned to sender (RTS), Bonbon Fusion will contact the customer with options for re-shipment.

For international customers, if the parcel cannot be delivered due to the customer's error, or if a customer refuses to pay the required Customs/Import Fees applicable to their country, fails to arrange delivery with the courier company or fails to pick up the parcel from the collection point and the parcel becomes returned to sender (RTS), Bonbon Fusion will contact the customer with advice on the cost for RTS, which the customer is wholly responsible for.

For Australian customers, a flat rate of $12.95 will be charged for re-shipment and it is the customers responsibility to make payment and provide the true and correct address, as well as collecting their parcel from the collection point, if applicable. If the customer has changed their mind on their purchase and does not want the order to be re-shipped, a store credit will be offered, less the aforementioned re-shipping fee (and less any original shipping costs, if applicable).